Shipping Policy and Options
U.S. and its territories:
Free shipping for orders over $40. The method of shipment for free shipping is determined by us here at Chew Alternative. For orders less than $40, shipping cost will be determined during checkout. Prices begin at about $3.00.
Priority Mail options are available for all areas. See checkout for prices to your area.
Shipping is by US Postal Service. Price is determined during checkout. Currently we ship to Canada, UK and Australia.
Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned to Chew Alternative at an additional shipping rate that will be billed to the customer. All International orders take an average of 10-14 business days to be delivered.
For fraud prevention purposes, we only allow first time customers to ship to their current billing address. Repeat customers who have previously ordered with matching billing and shipping information are capable of placing orders to non-matching shipping addresses. If you have any questions or concerns regarding this matter, you may feel free to contact us any time.
In the event of a pricing error we may refuse or cancel any orders placed for that item in accordance with our terms and conditions.
Orders Addressed Wrong:
Our System for creating shipping labels is automated. If an order is addressed wrong at the time it was placed online, the package will not arrive and will be returned to us. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, less the shipping charges and a 10% restocking fee.
Normal Shipping Hours and Processing Times:
Depending on availability, orders processed by 12:00 p.m. CST, Monday through Friday (except holidays) will ship within 1 business day (contingent upon availability). No orders are processed on weekends or holidays. For your protection, we insure all our shipments.
If you would like to return any part of your order, please call 314-966-1002 for instructions on getting an RMA (return merchandise authorization). Please let us know a description of the problem.
***Even if we have a Free Shipping offer, it does cost us to ship your items to you. When credit is applied, it will be less our cost of shipping the item to you.
We want you to be completely satisfied with your purchase. If you are not, please contact us to obtain a valid RMA number. Then, simply return the items you do not want unused and in original condition within 30 days of confirmed delivery of your package and we will refund the purchase price or exchange the item. Shipping charges are non-refundable unless the return is due to our error. No restocking fee will be charged if merchandise is returned in original, undamaged, and unused condition. Merchandise that is returned damaged, with missing or damaged packaging, or missing parts will be charged a 10% restocking fee of the full purchase price. Returns will not be accepted without a valid RMA number. Merchandise that has been used and is found not to be defective or damaged or merchandise that has been opened and deemed disposable will not be accepted and will be returned to the customer at the customer's expense.
Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.
Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned at an additional shipping rate that will be billed to the customer.
If your order arrives with merchandise that is damaged, please hold on to all original packaging and contents, and contact us at 314-966-1002 immediately and no later than 3 business days from the date of confirmed delivery. All damage claims must be reported within 3 business days from confirmed delivery to insure that your claim may be processed and approved with the shipping carrier. Reporting damages more than 3 business days from confirmed delivery may result in your claim being denied by the carrier.